At RITVA, we stand firmly behind the superior quality and craftsmanship of our jewelry. We are proud to offer a Lifetime Warranty covering specific defects to ensure your cherished pieces endure.

1. What Our Lifetime Warranty Covers

The RITVA Lifetime Warranty covers manufacturing defects in materials and workmanship for the life of the product. This includes:

• Faulty clasps, bails, or chains not caused by user damage.
• Structural integrity issues (e.g., metal breakage or weakness not resulting from impact or stress).
• Issues with stone settings where the stone is lost due to a demonstrable manufacturing error in the setting work.

If we determine the issue is a manufacturing defect, RITVA will, at its discretion, repair the item or replace it free of charge.

2. What Is NOT Covered (Exclusions)

Our Lifetime Warranty is a guarantee against flaws in manufacturing, not against typical damage that occurs through regular use. The warranty does not cover the following:

• Normal Wear and Tear: Including surface scratches, tarnishing, bending, denting, or misshapen items.
• Accidental Damage: Including breakage due to impact, chemical exposure (e.g., pools, cleaning products, lotions), or improper storage.
• Lost or Stolen Items.
• Damage or Loss of Stones: If the loss is due to accidental impact, chipping, or prong damage caused by the customer.
• Work by Third Parties: Any modifications, repairs, or sizing performed by a jeweler other than RITVA voids this warranty.

3. Repair Services & Shipping

Lifetime Warranty Claims (Manufacturing Defects)

• Assessment: All warranty claims require a physical inspection by the RITVA technical team.
• Shipping Cost: The customer must bear the cost of two-way shipping (to RITVA for assessment and back to the customer after repair/replacement).
• Duration: The original 6-month limited repair warranty covers manufacturing defects. If a defect appears after 6 months and is determined to be structural or manufacturing-related, the Lifetime Warranty applies.

Non-Warranty Repairs (Wear and Tear)

For damages that are excluded from the Lifetime Warranty (e.g., tarnishing, accidental breakage, wear and tear), we are still happy to assist:

• Service Offered: RITVA offers repair services for these items.
• Repair Fee: These services are provided for a nominal repair fee, which will be quoted to the customer after our team assesses the damage.
• Shipping Cost: The customer must bear the cost of two-way shipping for all paid, non-warranty repairs.

4. Initiating a Warranty Claim

1. Contact Us: Contact RITVA Customer Care at +91 93030 933 and provide your original Order Number and detailed photos of the damage.
2. Assessment: Our team will review your claim and provide instructions for shipping the item to our headquarters for physical assessment.
3. Resolution: We will notify you of the final warranty determination (repair, replacement, or quoted fee for non-warranty repair) before any work is commenced.